Refund policy

RETURN & REFUND POLICY

Effective Date: January 1, 2022

Welcome to MorningPour. Your satisfaction is our highest priority. We proudly stand behind the quality of our products and want every purchase to be completely worry-free. If for any reason you are not fully satisfied with your order, we're here to help.

1. Our Return Policy

MorningPour offers a 30-Day Free Return Guarantee on eligible purchases.

You may request a return within 30 calendar days after your package has been delivered.

To qualify for a return, your item should:

  • Be returned within 30 days of delivery.
  • Be in good condition.
  • Include all original accessories (if applicable).
  • Be securely packaged for safe return shipping.

2. Free Returns

We proudly provide free return service worldwide for eligible orders.

Once your return request has been approved, our customer support team will provide complete return instructions.

Please do not send products back without contacting us first.

3. Free Refunds

Once your returned item has been received and inspected, we will process your refund.

Approved refunds will be issued using the original payment method whenever possible.

There are no restocking fees for eligible returns.

4. Damaged or Incorrect Items

Although every order is carefully inspected before shipping, problems can occasionally occur during transit.

If your order arrives:

  • Damaged
  • Broken
  • Defective
  • Incorrect
  • Missing items

please contact us as soon as possible.

To help us resolve your request quickly, please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your case promptly and arrange a suitable solution.

5. Order Cancellation

Orders may be canceled before they have entered the shipping process.

If your order has already been shipped, it cannot be canceled, but it may still qualify for our 30-day return policy after delivery.

6. Non-Returnable Items

For hygiene, safety, or legal reasons, certain items may not be eligible for return where permitted by law, including:

  • Gift cards
  • Customized products
  • Personalized items
  • Clearance or final-sale merchandise
  • Products intentionally damaged after delivery

7. Refund Processing Time

After your returned package has been received and approved:

  • Inspection generally takes 2–5 business days.
  • Refund processing generally takes 3–10 business days, depending on your payment provider.

Financial institutions may require additional processing time.

8. Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend returning your original purchase and placing a new order.

9. Return Shipping

MorningPour covers return shipping costs for eligible returns.

Customers should wait for return authorization before sending any package.

Unauthorized returns may experience delays in processing.

10. Late or Missing Refunds

If your refund has not appeared:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment service.
  • Allow several business days for processing.

If you still need assistance, please contact our support team.

11. Contact Us

MorningPour

1954 Ch. Dumfries
Mont-Royal, QC H3P 2R9
Canada

Email: support@MorningPour.store

Phone: (519) 555-0151

Our customer support team is always happy to assist with any questions regarding returns or refunds.